TERMS AND CONDITIONS



Customer Service Agreement

This Customer Service Terms and Conditions Agreement ("Agreement") governs all the terms and conditions associated with a Customer's ("you," "user" or "Customer") use of the residential communications services and any related products or services ("Service") offered by or through VOICE NETWORK INC ("we," "us" or "VOICE NETWORK INC").


Online Acceptance

Since signing up for VOICE NETWORK INC services is an online transaction, it is understood between VOICE NETWORK INC and the Customer that online acceptance of this Agreement will carry the same legal authorization as if the Customer is providing a handwritten signature of acceptance.

TERMS AND CONDITIONS

  1. Services Provided.

    1. VOICE NETWORK INC offers the Customer, among other things, the ability to make local, domestic long distance and international telephone calls using software or hardware SIP phones. VOICE NETWORK INC currently offers four (4) types of services to its Customers:
      1. Customer may open a VOICE NETWORK INC Account and utilize the ability to make or receive calls to other VOICE NETWORK INC members, FREE of charge.
      2. Customer may open a VOICE NETWORK INC Account and make calls on a "Pay-Per-Call" basis, the charges for which will be deducted from a pre-paid deposit made to Customers Account.
      3. Customer may open a VOICE NETWORK INC Account and subscribe for a "Flat-Rate-Plan"* which will allow a Customer to make calls to a pre-set list of countries and or destinations (i.e. landline, mobile, selected country, selected city or service provider). Charges for the "Flat-Rate-Plan" will be billed as a re-occurring monthly service fee charged to Customers credit card/debit card or from positive account balance.
      4. Customer may open a VOICE NETWORK INC Account and subscribe for a "Flat-Rate-Plan" to a pre-set list of country and or destinations (i.e. landline, mobile, selected country, selected city or service provider) in combination with the ability to make calls on a "Pay-Per-Call" basis, which will be charged separately from a pre-paid deposit made to Customers Account. Charges for the "Flat-Rate-Plan" will be billed as a re-occurring monthly service fee charged to Customers credit card/debit card or from positive account balance.


A complete list of VOICE NETWORK INC services can be found on the Website (www.Voice Network Inc.com). VOICE NETWORK INC is not responsible for reimbursements for calls made with another service while VOICE NETWORK INC is temporarily unavailable.

    1. VOICE NETWORK INC does not currently offer sales of any telephone devices ("Devices") to be used in conjunction with its Services. If at any time hereafter VOICE NETWORK INC offers Devices to its Customer's for use with the VOICE NETWORK INC Services, You expressly acknowledge that the terms herein pertaining to the use of such Devices shall be applicable.
  1. Voice Network Inc - NO 911 OR EMERGENCY SERVICE

You acknowledge and understand that Voice Network Inc does NOT currently allow you to access any 911 or similar emergency services (no traditional 911, E911, or similar access to emergency services).

You should always have an alternative means of accessing 911 or similar emergency services. Please inform others who use your Voice Network acccount and devices used to access Voice Network's Service that they must access these numbers through a traditional landline or mobile phone.

Voice Network Inc is not intended to replace your primary phone service, such as traditional landline or mobile phone.

 

  1. Service Outages.
    1. Service Outages Due to Internet Outage or Suspension or Termination of Broadband Service or ISP Service. Service outages or suspensions or terminations of service by your broadband provider or ISP will prevent all Service.
    2. Service Outages Due to ISP or Broadband Provider Blocking of Ports or Other Acts. Your ISP or broadband provider or other third party may intentionally or inadvertently block the ports over which the Service is provided or otherwise impede the usage of the Service. In that event, provided that you alert VOICE NETWORK INC to this situation, we will attempt to work with you to resolve the issue. During the period that the ports are being blocked or your Service is impeded, and unless and until the blocking or impediment is removed or the blocking or impediment is otherwise resolved, your Service may not function. You acknowledge that VOICE NETWORK INC is not responsible for the blocking of ports by your ISP or broadband provider or any other impediment to your usage of the Service, and any loss of service that may result. In the event you lose service as a result of blocking of ports or any other impediment to your usage of the Service, you will continue to be responsible for payment of the Service charges unless and until you terminate the Service in accordance with this Agreement.
  1. Residential Use of Service and Device. If you subscribe to VOICE NETWORK INC's residential services, the Service and the Device are provided to you solely for residential use. You shall not resell or transfer the Service or the Device to another party without our prior written consent. When subscribing to a residential Flat-Rate Plan, you are prohibited from using the Service or the Device for auto-dialing, continuous or extensive call forwarding, telemarketing (including, without limitation, charitable or political solicitation or polling), fax or voicemail broadcasting or fax or voicemail blasting. NO BUSINESS PURPOSE WHATSOEVER SHALL BE DEEMED A VALID USE OF THE RESIDENTIAL FLAT-RATE PLAN and VOICE NETWORK INC reserves the right to immediately terminate or modify your Service if we determine, in our sole and absolute discretion, that your use of the Service or the Device is, or at any time was, inconsistent with normal residential usage patterns. In addition, you will be required to pay our higher rates for commercial service for all periods in which your use of the Service or the Device was inconsistent with normal residential use. Utilization of the Service for a business purpose may only be accomplished through VOICE NETWORK INC's Pay-Per-Call rate plan.

  2. Prohibited Uses.
    1. Unlawful. You shall use the Service and the Device only for lawful purposes. VOICE NETWORK INC reserves the right to immediately terminate your Service if, in our sole and absolute discretion, VOICE NETWORK INC determines that you have used the Service or the Device for an unlawful purpose. In the event of such termination, you will be responsible for the full month's charges to the end of the current term, including, without limitation, unbilled charges, plus a termination fee, if applicable, all of which will become immediately due and payable upon termination of your Service. If VOICE NETWORK INC believes that you have used the Service or the Device for an unlawful purpose, we may forward the relevant communication and other information, including your identity, to the appropriate authorities for investigation and prosecution. You hereby consent to our forwarding of any such communications and information to these authorities. In addition, VOICE NETWORK INC will provide information in response to law enforcement requests, including, but not limited to, subpoenas, court orders, and requests for wire taps etc, from the government under the Patriot Act, to protect it's rights and property and in the case where failure to disclose the information may lead to imminent harm to the customer or others.
    2. Inappropriate Conduct. You shall not use the Service or the Device in any way that is threatening, abusive, harassing, defamatory, libelous, deceptive, fraudulent, invasive of another's privacy, or any similar behavior. VOICE NETWORK INC reserves the right to immediately terminate your Service if, in our sole and absolute discretion, VOICE NETWORK INC determines that you have used the Service or the Device in any of the aforementioned ways. In the event of such termination, you will be responsible for the full month's charges to the end of the current term, including, without limitation, unbilled charges, plus a termination fee, if applicable, all of which will become immediately due and payable upon termination of your Service. If VOICE NETWORK INC believes that you have used the Service or the Device in any of the aforementioned ways, VOICE NETWORK INC may forward the relevant communication and other information, including your identity, to the appropriate authorities for investigation and prosecution. You hereby consent to our forwarding of any such communications and information to these authorities. In addition, VOICE NETWORK INC will provide information in response to law enforcement requests, including, but not limited to, subpoenas, court orders and requests for wire taps etc, from the government under the Patriot Act, to protect it's rights and property and in the case where failure to disclose the information may lead to imminent harm to the Customer or others.
    3. Telemarketing Prohibited. You may only use VOICE NETWORK INC origination or termination service with written consent for Telemarketing. You agree not to display any of VOICE NETWORK did's for any outgoing telemarketing, you also agree that you will not Spoof Caller-ID. AutoDialer calling is strictly prohibited
    4. CallerID. You agree not to set call display information to numbers that you do not owe. You also agree not to set name display to inappropriate or foul language, or names that could fool the called party. VOICE NETWORK INC does not guarantee the delivery of caller id information.
  1. Tampering with the Service. You shall not attempt to hack or otherwise disrupt the Service or make any use of the Service that is inconsistent with its intended purpose.
  2. Number Transfer on Service Termination. Upon the termination of your Service, VOICE NETWORK INC will not transfer any DID's, "real phone numbers", or "alternate phone numbers" purchased on your account to another provider. The customer must arrange for the transfer of their number pior to the termination of their service.
  3. Service Distinctions. The Service is not a telecommunications service and VOICE NETWORK INC provides it on a best efforts basis. Important distinctions exist between telecommunications service and the Service offering that VOICE NETWORK INC provides. The Service is subject to different regulatory treatment than telecommunications service. This treatment may limit or otherwise affect your rights of redress before regulatory agencies.

 

    1. No 0+ or Operator Assisted Calling; May Not Support x11 Calling. The Service does not support 0+ or operator assisted calling (including, without limitation, collect calls, third party billing calls or calling card calls). The Service may not support 311, 511 and/or other x11 services in one or more (or all) service areas.
    2. No Directory Listing. The phone numbers you obtain from VOICE NETWORK INC will not be listed in any telephone directories. As a result, someone with your phone number may not be able to utilize a reverse directory to lookup your name and/or address.
  1. Incompatibility With Other Services.
    1. Home Security Systems. The Service provided by VOICE NETWORK INC may not be compatible with home security systems. You may be required to maintain a telephone connection through your local exchange carrier in order to use any alarm monitoring functions for any security system installed in your home or business. You are responsible for contacting the alarm monitoring company to test the compatibility of any alarm monitoring or security system with the Service.
    2. Certain Broadband and Cable Modem Services. You acknowledge that the Service presently may not be compatible with other broadband service providers. You further acknowledge that some providers of broadband service may provide modems that prevent the transmission of communications using the Service. We do not warrant that the Services will be compatible with all broadband services and expressly disclaim any express or implied warranties regarding the compatibility of the Service with any particular broadband service.
  1. Service Availability. To access VOICE NETWORK INC's Services, the Customer must have access to a high-speed internet connection as well as one of the following: (i) a computer with speakers and microphone; or (ii) a headset or (iii) SIP device. VOICE NETWORK INC will not reimburse the Customer for any extra charges assessed by Customer's internet provider as a result of using their services to access VOICE NETWORK INC's Services.
  2. Opening an Account. In order to become a VOICE NETWORK INC customer, the Customer must complete in full an application form located on the Website (www.Voice Network Inc.com). As part of the application, the Customer will be required to provide VOICE NETWORK INC with a unique Username. VOICE NETWORK INC will then send the Customer an electronic notification (in the form of an e-mail message), containing a Password and confirmation that the Customer has activated their VOICE NETWORK INC account.

 

    1. Credit References. VOICE NETWORK INC may refuse to provide services to a Customer if the Customer's credit is not deemed satisfactory which determination shall be made at VOICE NETWORK INC's sole discretion. NOTICE: CUSTOMER EXPRESSLY AUTHORIZES VOICE NETWORK INC AND/OR THIRD-PARTIES DESIGNATED BY VOICE NETWORK INC TO PERFORM A CREDIT CHECK AND / OR FRAUD SCORE BASED UPON THE INFORMATION PROVIDED IN THE APPLICATION FORM WHEN OPENING AN ACCOUNT AND THE ELECTRONIC SIGNATURE BELOW SHALL SERVE AS WRITTEN CONFIRMATION OF THIS AUTHORIZATION. ALL INFORMATION PROVIDED BY THE CUSTOMER SHALL REMAIN CONFIDENTIAL AND SHALL NOT BE DISSEMINATED TO ANY THIRD PARTIES EXCEPT TO THOSE THIRD-PARTY'S EXPRESSLY AUTHORIZED HEREIN.
    2. Usernames/Passwords. THE CUSTOMER IS SOLELY RESPONSIBLE FOR MAINTAINING THE CONFIDENTIALITY OF THEIR USERNAME AND PASSWORD. THE CUSTOMER EXPRESSLY AGREES TO BE LIABLE FOR ALL SERVICES CHARGED TO THEIR ACCOUNT WHETHER OR NOT CUSTOMER HAS AUTHORIZED SUCH USE. AS SUCH, VOICE NETWORK INC CANNOT BE HELD RESPONSIBLE FOR FRAUDULENT CHARGES THAT RESULT FROM THEFT OR FRAUDULENT USE OF THE CUSTOMERS ACCOUNT OR CREDIT CARD INFORMATION. If a Customer suspects that their Account, Username and/or Password is being used in an unauthorized manner, the Customer shall be required to contact VOICE NETWORK INC within twenty-four (24) hours of a Customer's suspicion or awareness that unauthorized use has occurred on their Account so that the appropriate modifications can be made to prevent any further unauthorized usage on that Account. ALL ACCOUNT INFORMATION WILL BE SENT TO THE E-MAIL ADDRESS PROVIDED BY THE CUSTOMER AT SIGN UP. Therefore, it is the Customer's responsibility to provide VOICE NETWORK INC with a secure e-mail address as VOICE NETWORK INC will not be responsible and shall be held harmless for any access to Customers Account by any unauthorized persons.
  1. Payment. SERVICES PROVIDED UNDER SECTION 1a(ii); (iii) and (iv) ARE PROVIDED ON A PRE-PAID BASIS ONLY. As a Customer uses VOICE NETWORK INC's services, their Account will be debited accordingly. No phone services will be provided if the Customer's Account does not have a sufficient balance to cover the cost of the service requested. Notwithstanding the foregoing, a Customer with an insufficient balance to cover requested Pre-paid Services will not be able to used the serivce.
  2. Recharging Account. In the event a Customer wants to use VOICE NETWORK INC's services in an amount, which exceeds the remaining balance in their Account, they may access the Website and recharge (or supplement) their Account by purchasing additional services. Customer also has the option of setting their account in auto-re-charge position with a predefined amount of automatic re-charge using the credit card information maintained on file with VOICE NETWORK INC. The Customer will receive an electronic confirmation/receipt from VOICE NETWORK INC of any such re-charge.
  3. Rates. VOICE NETWORK INC's rates are listed on its Website. You are responsible for checking all applicable rates/promotions before making any call using VOICE NETWORK INC's services. Please note that the rates for calls to certain numbers (e.g., mobile/special service numbers) may be higher than rates for calls to other numbers within the same country. VOICE NETWORK INC reserves the right, at its sole discretion, to modify these rates at any time and/or to offer or discontinue special promotions. Rates are based on country code and city code, not country name. While VOICE NETWORK INC endeavors to maintain rates that are competitive in the market, VOICE NETWORK INC does not guarantee that its rates will change in any predictable fashion. In addition, should market conditions or factors outside of VOICE NETWORK INC control raise its costs or wholesale rates to some or all service destinations, VOICE NETWORK INC reserve the right to adjust its rates accordingly.
  4. Rate Changes. VOICE NETWORK INC RESERVES THE RIGHT, AT ITS SOLE DISCRETION, TO MODIFY ITS RATES, MONTHLY FEES, SURCHARGES, AS WELL AS ANY OTHER FEES COLLECTED BY OR PAID TO VOICE NETWORK INC UNDER THE TERMS OF THIS AGREEMENT. If a Customer chooses to terminate their Account as a result of changes in VOICE NETWORK INC's prices, the Customer must CANCEL their account no later than the twenty-sixth (8) day of the month. You must then e-mail customer support or open a trouble ticket to request a refund of any funds within your balance. If VOICE NETWORK INC does not receive notification by the Customer by the twenty-sixth (8) day of the month the Customer's account will be charged for the next monthly billing cycle. Any unused balance in a Customers Account will be credited back to the credit card on file with VOICE NETWORK INC in accordance with VOICE NETWORK INC's Money Back Guarantee Policy. Any other monthly services that VOICE NETWORK INC offers will require 30 days cancellation, 2 weeks pior to the next billing cycle.
  5. Monthly User Fee. If a Customer subscribed for a rate plan or service with a monthly fee, this fee will be charged regardless of whether a Customer uses their Account to make any telephone calls, or uses the service in a given month. Customer will provide VOICE NETWORK INC 30 days notice of intention to cancel.
  6. Email Notification. The Customer is responsible for both maintaining a current and operational e-mail address and for reading all e-mail notices from VOICE NETWORK INC. It is expressly understood by you that e-mail notification will be the only manner by which VOICE NETWORK INC will communicate with you regarding updates to its services and information pertaining to your Account. You may also view information regarding your Account by logging into your VOICE NETWORK INC Account on the VOICE NETWORK INC website.
  7. Consent to e-Mail Communications. By entering into this Agreement, you consent to both the receipt of electronic mail ("e-mail") from VOICE NETWORK INC and that e-mail communication shall be the sole manner by which VOICE NETWORK INC shall contact Customer. In addition to sending a Customer e-mail notifications as provided for above, VOICE NETWORK INC may also send a Customer e-mails about services and products the Company believes may be of interest to you. A Customer may opt-out of future e-mails about products or services by contacting VOICE NETWORK INC by opening a trouble ticket or in writing. VOICE NETWORK INC reserves the right, however, to continue to e-mail Customer important information relating to their Account, this Agreement or other regulatory communications.

  8. Billing
    1. When the service is activated, you must provide VOICE NETWORK INC with a valid email address and a credit or debit card number from a card issuer that we accept. VOICE NETWORK INC reserves the right to stop accepting credit or debit cards from one or more issuers. If your credit or debit card expires, you close your account, your billing address changes, or your credit or debit card is cancelled and replaced on account of loss or theft, you must advise VOICE NETWORK INC at once. VOICE NETWORK INC will bill all charges, applicable taxes and surcharges monthly in advance (except for usage-based charges, which will be billed monthly in arrears, and any other charges which we decide to bill in arrears) to your credit or debit card, including but not limited to:
      1. activation fees;
      2. monthly Service fees;
      3. international usage charges;
      4. advanced feature charges;
      5. equipment purchases;
      6. termination fees; and
      7. shipping and handling charges.


The amount of such fees and charges shall be published on VOICE NETWORK INC's website or disclosed here and may change from time to time. Notification of monthly statements will be sent to you via your email address on file with VOICE NETWORK INC. We reserve the right to bill at more frequent intervals if the amount you owe to us at any time exceeds $50.

    1. Monthly Subscription Fee. Voice Network charges a subscription fee of $1.99 each month which will be displayed in the My Balance section of every account.
    2. Billing Increments. Charges for telephone calls are measured in whole minutes. Any usage charges will be billed in increments that are rounded up to the nearest minute except as otherwise set forth in the rate schedules found on our website. Timing on calls begins when the call is answered by the called party. Timing terminates on calls when the calling party hangs up or VOICE NETWORK INC's network receives an "on -hook" signal from the terminating carrier. VOICE NETWORK INC will not, and is not obligated to, provide refunds for any calls made using its service.
    3. Billing Information. VOICE NETWORK INC does not send any statements to its customers. Instead, the Customer is responsible to view their statements using their secure USERNAME and PASSWORD to access their billing information, which shall be available on VOICE NETWORK INC's website for the current month and prior three (3) months only. This information is available on the Website twenty-four (24) hours a day seven (7) days a week. (For example, if a Customer reviews their statement information in April, they will be able to see charges for April as well as the preceding months of March, February, and January. The customer is responsible for printing out their monthly statements, and VOICE NETWORK INC will not provide monthly statements beyond what is available online.
    4. Billing Disputes. A Customer must notify VOICE NETWORK INC by e-mail or by opening a trouble ticket on the VOICE NETWORK INC website of any disputed charges within thirty (7) days of the charge being posted to their Account. VOICE NETWORK INC will attempt to resolve all disputes within thirty (30) days of being notified of a dispute. To the extent VOICE NETWORK INC determines, at its sole discretion, that a billing adjustment is warranted, a Customers Account will be credited accordingly. If a Customer fails to notify VOICE NETWORK INC of a billing dispute as noted above, the Customer shall expressly waive all rights to bring any claim against VOICE NETWORK INC regarding a disputed charge. This Section does not waive Customers responsibility to notify VOICE NETWORK INC of unauthorized use of its Account, Password or Username within the period and by method set forth in Section Eleven B (11b) herein.
  1. Ownership of Account. VOICE NETWORK INC will not make any adjustments to a Customer's Account information nor send the Username or Password unless provided with both the first and last four (4) digits of a Customers credit card number on file, the answer to the security question chosen by Customer, and/or any other information VOICE NETWORK INC deems necessary at its sole discretion. A Customer can request their password be sent to them at any time via email by clicking the "Forgot Password" link on the sign-in page. If you cannot provide this information, VOICE NETWORK INC will close your Account and credit the balance using the credit card information of file. You can always cancel your Account by logging into the VOICE NETWORK INC website at portal.voicenetwork.ca.
  2. Expiration. A Customers account shall refresh monthly until Cancelled with VOICE NETWORK INC in accordance with the terms set forth in this Agreement. Notwithstanding the foregoing, VOICE NETWORK INC, expressly reserves the right to cancel any account, in its sole discretion, which has not been used and maintains a zero balance for over ninety (90) consecutive days.
  3. Termination.
    1. Discontinuance of Service. VOICE NETWORK INC reserves the right to suspend or discontinue the Service generally, or to terminate your Service, at any time in our sole and absolute discretion. If we discontinue the Service generally, or terminate your Service without a stated reason, you will only be responsible for charges accrued through the date of termination, including a pro-rated portion of the final month's charges. If your Service is terminated on account of your breach of any provision of this Agreement, you will be responsible for the full month's charges to the end of the current term, including, without limitation, unbilled charges, plus the termination fee, if applicable, all of which will immediately become due and payable.
    2. Cancellation. A customer may discontinue VOICE NETWORK INC's Free-Services or Pre-Paid Services at any time upon notice (either electronic or written) to VOICE NETWORK INC. The Company will then shut down all access to Customers Account. The unused balance will be credited back to you are the Customers credit card in accordance with our Money Back Guarantee Policy.

      VOICE NETWORK INC reserves the right, at its sole discretion and for any reason, to (a) terminate this Agreement and the Customers access to its Service and/or (b) to refuse to allow the Customer to re-charge their Pre-Paid Account. If fraud is suspected, VOICE NETWORK INC has the right to put an account immediately on hold until investigation into the fraud is completed.
  1. International Calls. Although the quality of international telephone calls has improved greatly in recent years, calls to certain countries outside the United States can be interrupted as a result of service/network issues in those countries. VOICE NETWORK INC will attempt to identify any such issues, with the cooperation of the Customer. All necessary information must be provided including date, time, origination number and destination number. However, VOICE NETWORK INC WILL NOT REFUND ANY CHARGES FOR SUCH INTERRUPTED CALLS.
  2. Government Taxes. VOICE NETWORK INC reserves its right to pass through to the Customer any new government taxes, fees or surcharges that shall appear as an additional itemized charge on Customer's Account.
  3. Agents. VOICE NETWORK INC does not authorize any third-party agents or resellers to sell VOICE NETWORK INC services, electronically or through phone cards, unless specifically authorized by VOICE NETWORK INC. If contacted by an agent, a Customer is required to contact VOICE NETWORK INC to confirm that the contacting agent is licensed and authorized by VOICE NETWORK INC to provide these services. If a Customer fails to confirm authorization of a third-party agent or reseller of VOICE NETWORK INC, Customer cannot hold VOICE NETWORK INC liable and expressly releases VOICE NETWORK INC from any representation made by an unauthorized third-party agent or reseller.
  4. Access to Third-Party Vendors. VOICE NETWORK INC Customers may also purchase various products and services from third-party vendors by accessing those third-party vendors directly through VOICE NETWORK INC's Website via click throughs or hyperlinks. VOICE NETWORK INC is not responsible for the contents of any linked site, the products/services offered through those sites, any link to other sites contained in a linked site, or any changes or updates to such sites. VOICE NETWORK INC provides these links to you only as a convenience, and the inclusion of any link does not imply endorsement, guarantee or warranty (either expressed or implied) by VOICE NETWORK INC of the site or the products/services offered through that site.
  5. Customer Service. If a Customer has any questions, concerns or complaints about the services, provided by VOICE NETWORK INC they may contact VOICE NETWORK INC's Customer Service Department 24 hours a day, 7 days a week by opening a Trouble Ticket.
  6. No Third Party Beneficiaries. No provision of this Agreement provides any person or entity not a party to this Agreement with any remedy, claim, liability, reimbursement, or cause of action or creates any other third party beneficiary rights.
  7. Limitation of Liability. VOICE NETWORK INC SHALL NOT BE LIABLE FOR DAMAGES ARISING OUT OF OR IN ANY WAY RELATED TO THE SERVICES FURNISHED PURSUANT TO THIS AGREEMENT, INCLUDING BUT NOT LIMITED TO MISTAKES, OMISSIONS, INTERRUPTIONS, DELAYS, DEFECTS AND/OR ERRORS IN TRANSMITTING, RECEIVING, ORIGINATING, TERMINATING AND/OR DELIVERING TELEPHONE CALLS, REGARDLESS OF THE NATURE OF THE CLAIM. VOICE NETWORK INC WILL NOT BE LIABLE UNDER ANY CIRCUMSTANCES FOR ANY SPECIAL, CONSEQUENTIAL, INCIDENTAL, AND EXEMPLARY OR PUNITIVE DAMAGES, OR LOSS OF PROFIT OR REVENUES, EVEN IF VOICE NETWORK INC HAS BEEN SPECIFICALLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES IN ADDITION, VOICE NETWORK INC SHALL NOT BE LIABLE UNDER ANY CIRCUMSTANCES FOR DAMAGES ARISING OUT OF OR IN ANY WAY RELATED TO PRODUCTS, SERVICES AND/OR INFORMATION OFFERED OR PROVIDED BY THIRD-PARTY VENDORS ACCESSED THROUGH THE WEBSITE OR BY ANY OTHER MEANS.
  8. No Warranties. VOICE NETWORK INC DOES NOT MAKE ANY WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED, WITH REGARD TO THE MERCHANTABILITY, TECHNICAL COMPATIBILITY OR FITNESS FOR A PARTICULAR PURPOSE WITH REGARD TO ANY SERVICE, PRODUCTS OR MATERIAL PROVIDED FOR PURSUANT TO THIS AGREEMENT.
  9. Force Majeure. VOICE NETWORK INC shall not be liable for its failure to perform its obligations under this Agreement if such failure is the result of a force majeure, including but not limited to acts of God, fire, strikes, explosions, power failure, earthquake, flood, water, labor disputes, terrorism, failure of any satellite or other connecting telecommunications facilities, or any other matter beyond the reasonable control of VOICE NETWORK INC.
  10. Indemnity. Customer agrees to indemnify, defend and hold VOICE NETWORK INC, its officers, directors, employees, agents, shareholders, licensors, suppliers and any third party information providers to the Website, from and against all claims, actions, proceedings, expenses, damages and liabilities, including attorneys fees, which are the result of, or are in any way related to, Customers use of the Website, VOICE NETWORK INC's services, and/or your transactions/communications with third-party vendors initiated via the Website.
  11. Exclusive Jurisdiction and Venue. Any suit involving any dispute or matter arising under this Agreement may only be brought in the Toronto District Court, Eastern or Southern Districts of Toronto located in the province of Ontario or the Supreme Court of Canada, Provice of Ontario, which shall have jurisdiction over the subject matter of the dispute or matter. Customer hereby expressly consents to the exercise of personal jurisdiction by any such court with respect to any such proceeding and waive any objection to venue or inconvenient forum and to the waiver of any right to bring, represent or join any class action of any kind in court or in arbitration or seek to consolidate or bring previously consolidated claims in Court. THE CUSTOMER FURTHER EXPRESSLY WAIVES ANY RIGHT OF ANY RIGHT TO A JURY TRIAL, TO RAISE COUNTERCLAIMS OR TO ASSERT THE DEFENSE OF SETOFF IN ANY CLAIM FILED BY VOICE NETWORK INC UNDER THE TERMS OF THIS AGREEMENT.
  12. Trademarks. All corporate names, service marks, logos, trade names, trademarks, websites and domain names of VOICE NETWORK INC, including but not limited to "VOICE NETWORK INC" and "Voice Network Inc.com" (collectively "Marks") are and shall remain the exclusive property of VOICE NETWORK INC and nothing in this Agreement shall grant Customer the license to use such Marks without the express written permission of VOICE NETWORK INC.
  13. Assignment. VOICE NETWORK INC may assign its rights and duties under this Agreement to any party at any time without notice to the Customer. A Customer may not assign their rights and duties under this Agreement without the express written permission of VOICE NETWORK INC, and such permission and/or authorization shall be in the sole discretion of VOICE NETWORK INC.
  14. Severability. If any provision of this Agreement is held to be invalid, illegal or unenforceable, the remaining provision will of this Agreement will continue in full force and effect.
  15. Integration - Entire Agreement. This Agreement, together with any written amendments or written modifications, will constitute the entire agreement between Customer and VOICE NETWORK INC with respect to the services provided hereunder and will supersede and replace all prior or contemporaneous understandings or agreements, written, electronic or oral, between you and VOICE NETWORK INC.
  16. Governing Law. This Agreement, and all modifications/amendments thereto, shall be governed by the law of the State of New York.
  17. Waiver. VOICE NETWORK INC's failure to insist upon or enforce strict performance of any provision of this Agreement shall not be construed as a waiver of any provision hereof nor VOICE NETWORK INC right to enforce a provision upon the Customer.
  18. Term. The term of this Agreement shall be from the inception of a Customers Account until termination.
  19. Privacy Policy. To learn about how VOICE NETWORK INC protects the Customers personal information, refer to VOICE NETWORK INC's Privacy Policy on the Website.
  20. Compliance with Laws. VOICE NETWORK INC shall comply with all applicable federal, state and local laws and/or regulations regarding the provision of the services provided for under this Agreement.
  21. Use. Customer agrees to use VOICE NETWORK INC's service in a lawful manner, which is consistent with the terms and conditions of this Agreement and all applicable federal, state and local laws and/or regulations. VOICE NETWORK INC reserves the right to immediately, and without notice, terminate, or otherwise discontinue, a Customers Account in the event it determines that a Customer has violated any such term, condition, law and/or regulation.
  22. Content. You will be liable for any and all liability that may arise out of the content transmitted by you or to any person, whether authorized or unauthorized, using your Service or Device (each such person, a "User"). You shall assure that your and your User's use of the Service and content comply at all times with all applicable laws, regulations and written and electronic instructions for use. VOICE NETWORK INC reserves the right to terminate or suspend your Services and remove you or your Users' content from the Service, if we determine, in our sole and absolute discretion, that such use or content does not conform with the requirements set forth in this Agreement or interferes with our ability to provide Services to you or others. VOICE NETWORK INC's action or inaction under this Section will not constitute any review or approval of you or your Users' use or content.
  23. Legalility. VOICE NETWORK INC MAKES NO WARRANTIES OR REPRESENTATIONS OF ANY KIND THAT THE SERVICES, TECHNOLOGY OR EQUIPMENT BEING PROVIDED IS LEGAL OR ALLOWED IN YOUR HOME COUNTRY, OR THE COUNTRY YOU ARE PLACING CALLS FROM. VOICE NETWORK INC IS NOT RESPONSIBLE FOR VERIFYING LOCAL/NATIONAL LAWS AND IT IS UP TO YOU TO DETERMINE IF USING THE VOICE NETWORK INC SERVICE IS LEGAL IN YOU COUNTRY/JURISDICTION. BY ACCPETING SERVICE UNDER THE TERMS OF THIS AGREEMENT YOU ARE EXPRESSLY RELIEVING VOICE NETWORK INC FROM ANY LIABILITY ARISING UNDER THE TERMS OF THIS PROVISION.
  24. Modifications/Amendments. This Agreement may be modified or amended by VOICE NETWORK INC at any time. Unless otherwise provided, all such modifications or amendments shall be effective immediately upon posting on the Website under Terms and Conditions. Furthermore, you will be asked to verify acceptance of these terms when you initially signup for your account. YOUR CONTINUED USE OF YOUR ACCOUNT AFTER ANY NOTICE POSTED AT LOGIN TO YOUR VOICE NETWORK INC ACCOUNT OF A MODIFICATION TO THIS AGREEMENT WILL BE CONCLUSIVELY DEEMED TO BE AN EXPRESS ACKNOWLEDGEMENT AND ACCEPTANCE OF ANY SUCH MODIFICATIONS.

  25. Number Ownership.You understand and agree that you are not the owner of any toll-free or local telephone number or facsimile number assigned to you by Voice Network Inc. Ownership of all phone numbers and facsimile numbers is vested solely in VOICE NETWORK INC (who will assign or re-assign such numbers to you for your use during the term of this TOU). You understand and agree that (a) VOICE NETWORK INC may from time to time need to change the telephone or facsimile number assigned to you (due to an area code split or for any other reason) and (b) following the termination of your VOICE NETWORK INC Account for any reason, you will no longer have access to or use of such telephone or facsimile number. In either case, such telephone phone and/or facsimile number may be re-assigned immediately to another customer and you agree that VOICE NETWORK INC will not be liable for any damages (including consequential or special damages) arising out of any such re-assignment. You hereby waive any claims with respect to any such telephone or facsimile number re-assignment, whether based on contract, tort or other grounds, even if you have advised VOICE NETWORK INC of the possibility of any such damages. Prior to termination of your Account, and provided you are a customer in good standing, you may arrange with a 3rd party that your number be ported out using LNP. Voice Network Inc may approve or deny such transfer request in its sole discretion. Customer who port in a number may port their number to other providers at any time, providing the customers account is in good standing. Numbers that are ported out are subjected to a port out fee.


  26. Product Configuration.

    VOICE NETWORK INC services are not intended for the novice user. VOICE NETWORK INC does not offer technical assistance for third party devices. This includes PBX Servers/Switches, IP Phones and ATA Adapters. We do provide sample configuration for Asterisk / Trixbox servers, Linksys PAP2/Sipura Devices and standard SIP settings for use with IP Phones / Softphones which is easily accessible on the support page within our customer user portal. The sample configuration provided will not assist with internal routing, extension logic or calling plans. It is the end users responsibility to properly configure their servers and or devices for use with Voice Network services.

  27. General Complaints. Please send reports of activity in violation of these Terms & Conditions to support@voicenetwork.ca . Voice Network will reasonably investigate incidents involving such violations. Voice Network may involve and will cooperate with law enforcement officials if any criminal activity is suspected. Violations may involve criminal and civil liability


--Updated March 20, 2008